Refund Policy

Overview

At CRENVALIONX, we are committed to ensuring customer satisfaction with every purchase. Our Refund Policy is designed to be transparent and straightforward, allowing you to feel confident when purchasing our products or services.

Eligibility for Refunds

Refunds are eligible under the following circumstances:

• If the product arrives damaged or defective, contact us within 14 days of receipt.
• Digital products that do not meet the promised specifications or quality standards.
• If the service provided does not align with the initially agreed-upon terms.

Non-Refundable Items

Certain items and services are non-refundable, including:

• Gift cards and promotional products.
• Downloadable software after it has been accessed.
• Services already rendered.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team via email at [email protected].
2. Provide your receipt or order confirmation number and detailed reason for the refund request.
3. We will review your request and respond within 3-5 business days.

Refunds and Credits

If your refund request is approved, it will be processed and a credit will automatically be applied to your original method of payment within 14 business days. If the purchase was made using store credit, the refund will be reissued as store credit.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: [email protected]

Phone: +(123) 456-7890

Address: 123 Market Street, Suite 456, Metropolis, XY 12345